Privacy Policy

Saymon The Transporter (“Saymon The Transporter”, “we”, “us” or “our”) operates an executive chauffeur and luxury ground transportation service in Los Angeles, California. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using our website, requesting a quote, booking a ride, or communicating with us by phone, email or text message, you agree to the practices described in this Privacy Policy.

We collect the following categories of information:

• Contact details — your name, phone number, and email address.
• Booking details — pickup and drop-off locations, dates, times, passenger count, vehicle preference, flight information, and any special requests you provide.
• Communications — the content of messages you send us through our contact form, by email, by phone, or by SMS.
• Consent records — if you opt in to SMS messaging, we record that you gave consent, along with the date and time.
• Technical information — IP address, browser type, device type, and pages viewed, collected automatically when you browse our website.

We do not collect payment card numbers through this website. Payment is arranged separately and handled by our payment processor.

We use the information we collect to:

• Respond to your enquiries and provide quotes.
• Arrange, confirm, and carry out your booking.
• Send you service-related updates such as booking confirmations, driver details, reminders, and follow-up messages.
• Provide customer care and resolve issues.
• Maintain records required for our business, including proof of SMS consent.
• Improve our website and the quality of our service.
• Comply with legal obligations.

If you provide your phone number and check the SMS consent box on our forms, you agree to receive text messages from Saymon The Transporter relating to customer care, such as booking reminders and follow-up messages.

SMS consent is always optional. You do not have to agree to receive text messages in order to book a ride or to use any part of our service.

Message frequency may vary, and you may receive up to 10 SMS messages per week. Message and data rates may apply depending on your carrier and plan.

You may opt out at any time by replying STOP to any message you receive from us. For assistance, reply HELP or text HELP to 818-747-8589. Full details are set out in the SMS Terms & Conditions on our Terms & Conditions page.

We do not sell your personal information, and we do not rent or trade it.

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We share personal information only in the limited circumstances below:

• Service providers — companies that operate our website, email, booking, and messaging systems on our behalf. They may only use the information to perform those services for us.
• Our chauffeurs — the details needed to complete your trip, such as your name, pickup location, and contact number.
• Legal reasons — where we are required to do so by law, or to establish, exercise, or defend legal claims.
• Business transfer — if our business is sold or reorganised, information may transfer as part of that transaction, subject to this Privacy Policy.

Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how the site is used. You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the site function.

We keep personal information for as long as needed to provide our service and to meet our legal, accounting, and record-keeping obligations. Records of SMS consent and opt-out requests are retained for as long as required to demonstrate compliance with messaging regulations.

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to keep our safeguards current.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask us to correct or delete it, and to opt out of certain uses. California residents have specific rights under the California Consumer Privacy Act, including the right to know, the right to delete, and the right not to receive discriminatory treatment for exercising those rights.

You can also:

• Stop text messages at any time by replying STOP.
• Unsubscribe from emails using the link in the message, or by contacting us.
• Ask us to update or remove your details by contacting us directly.

To make a request, contact us using the details below. We may need to verify your identity before we act on a request.

Our website may link to other websites that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any site you visit.

Our service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the top of this page. Material changes will be highlighted on this page. Please review this page periodically.

If you have questions about this Privacy Policy or about how we handle your information, please contact us:

• Saymon The Transporter
• Phone: +1 818-747-8589
• Email: saymonthetransporter@gmail.com
• Contact form: saymonthetransporter.com/contact